Need a refund…

[erin]

Hi! I am doing an evaluation of your Events Tickets Plus and I think it’s not quite what need for this particular project. Can I please get a refund? I just ordered it a few moments ago. Thanks!

[Geoff B.]

Good evening Erin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

First, if you do not mind, I would love to offer to answer any question you might have regarding what you are trying to accomplish versus what our plugin can do.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

Best regards,

Geoff B.

[erin]

I followed the procedure, but did not receive a confirmation that my order was cancelled/refunded. What’s next? Thanks!

Erin

[Geoff B.]

This reply is private.

[erin]

This reply is private.

[Geoff B.]

Good afternoon Erin,

I did receive the request this time around and just processed the refund.

Best of luck moving forward.

Have a good week-end,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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