Attandees bug

[Math]

Hi

This is what happened.
1) I created a test event with 10 tickets to test the sold out snippet shared on a different post. I then bought all 10 tickets, 1 automatically completed while the other 9 for some reason where pending. So on the “My events” community dashboard i had 1 ticket sold and 9 pending.
I then went to woocommerce orders to complete the other 9 orders, after completion instead of having 10 sold tickets i now have 19 yet the total number of tickets set for the event is 10.

2) for each batch of orders the order numbers are the same meaning i have 9 tickets with the same order number.
3) The initial order that was awaiting confirmation was actually auto cancelled after time limit was reached, i never set any time limits on pending orders, could you please point to where the time limit is set.

• This topic was modified 9 years, 7 months ago by Math.

[Nico]

Hi there Math,

Thanks for getting in touch with us! I’ll help you investigating this issue 🙂

1) I created a test event with 10 tickets to test the sold out snippet shared on a different post. I then bought all 10 tickets, 1 automatically completed while the other 9 for some reason where pending. So on the “My events” community dashboard i had 1 ticket sold and 9 pending.
I then went to woocommerce orders to complete the other 9 orders, after completion instead of having 10 sold tickets i now have 19 yet the total number of tickets set for the event is 10.

Can you please share your system information with me so I can check if everything looks right on that end? Also, could you reproduce this issue in default conditions (as shown in the Testing for conflicts guide)? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

2) for each batch of orders the order numbers are the same meaning i have 9 tickets with the same order number.

It’s ok to have 9 tickets with the same order number if they were bought together!

3) The initial order that was awaiting confirmation was actually auto cancelled after time limit was reached, i never set any time limits on pending orders, could you please point to where the time limit is set.

Seems to be caused by a WooCommerce setting → Unpaid order cancelled time limit reached

Please let me know about this,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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