Multisite License issue

[Sarah]

I am doing work on our wordpress website – the webmaster originally set it up on a multi site network, however, there is only 1 site therein. I am having issues with my license that I purchased for Event Tickets Plus. I started out by network activating Event Tickets Plus and trying to put the license key in the actual site, but then realized that I could activate for the site only. I have Event Tickets and Event Tickets Plus activated on the site only (no longer network activated), but it is still not letting me put in a price for the event tickets. Event Calendar is still network activated. Does that make a difference? What am I doing wrong? Please help.

[Cliff]

Hi. Sorry you’re having this issue.

You have a Personal license for PRO (i.e. 1 site).

You can run it in the environment you described (multisite WP install with 1 site)

As far as network-activated, I believe a non-Multisite-specific license should only be activated at the single-site level, not at the network level, but I’m uncertain if it really matters. I would suggest trying that to see if it works for you.

If it doesn’t help (it may not matter if network-activated and it really should NOT be affecting your ability to enter data like a price field), then I’d ask you to please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

Let us know what you find out.

Thanks.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts