Multiple events – No info of what order is allocated to which event

[Grant Ross]

We have multiple events open for ticket sales on our community events platform. Yet our community event hosts cannot see what orders have been bought for which corresponding event.

How can they get the info of their database for each corresponding event with all attendee info?

[Jennifer]

Hi Grant,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

Users should have an option to view attendees and sales reports for each event from the My Events page. Are you not seeing this on your site?

If not, can you please share your system info with me, as well as a screenshot of what you do see on that page?

Thanks,

Jennifer

[Grant Ross]

Hey Jennifer

Thanks for the response. What do you mean by the system info? Happy to share.

No we aren’t getting this info, unless i’m looking in the wrong place.

Look forward to the help.

[Jennifer]

Hi Grant,

If you go under Events > Help from your Dashboard, you will see a System Information section with a black box. Can you copy the information in there and paste it into a private reply?

Your users should have a “View your submitted events” button at the top of the community event submission page, which displays a list of events that that user has submitted. For events that have attendees, you’ll see “Reports: Attendees | Sales” appear underneath the title.

Let me know if you are able to see the this on your end!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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