Hi Jessie,
Thanks for reaching out! I understand the confusion, we do have several forums available!
If you have purchased a premium license for Events Calendar Pro or one of our other premium plugins, you have access to our premium support forums, which is where we offer in-depth support and can help you figure this out. We are not able to provide support here in our Pre-Sales forum.
If you do not have a premium license, you can post this question in our community forums over at wordpress.org. Keep in mind that although we do monitor these forums weekly for bug reports, we are not able to provide the same level of support there that we are in our premium forums.
I hope that helps clear things up!
Thanks,
Jennifer