Missing Tickets Radio Button

[David Weaver]

Hello Support.
I’ve just purchased Event Calendar Pro. I already had Tickets Plus and am using Woo Commerce. Prior to Event Calendar Pro, when creating a new event I had the option under Tickets of RSVP or Woo. Now I am only given the option Add New RSVP. I need to be able to change for tickets in some situations.

Can you help.

Thanks.

David Weaver

[Courtney]

Hi David

You should still be able to see a choice between New Ticket and RSVP as seen at https://theeventscalendar.com/knowledgebase/making-tickets/#dl_basic. If you are not seeing that, please go through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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