Missing entries for weekly event (Part 2)

[Saulo]

Hi,

I would like to follow up in this thread that was closed by the Support Droid: https://theeventscalendar.com/support/forums/topic/missing-entries-for-weekly-event/

In it, Hunter mentions that you are working on a fix. Could I get an ETA on that?

I need to know soon, as if this is not fixed I will have to request a refund as this issue is a blocker for us.

Thank you.

[Josh]

Hey Saulo,

Thanks for reaching out to us!

I reviewed our internal ticket for this bug and it appears that it is being actively worked on and tentatively scheduled for our next release. However, it does appear that there have been some difficulties in addressing this one and that we are in communication with WPML to help sort out this particular issue.

So, unfortunately, although we are working on this one, I’m not able to give you a set date for a resolution here and can’t guarantee that it would be addressed within a 30 day refund window.

If you’d like, would you send a refund request https://theeventscalendar.com/knowledgebase/refund-policy/ and specifically request for me (Josh) in the request and I can get something worked out for you so you’re able to still see the progress on the issue and able to re-purchase if we’re able to get this one resolved in a timeframe that fits your schedule.

Thanks!

[Saulo]

Hi Josh,

I have submitted a refund request and mentioned your name as you suggested.

Thank you

[Josh]

Hey Saulo,

Awesome! I’ve followed up in the email.

I’ll go ahead and close this thread for now. You’ll still receive follow-ups in the first thread created for this issue as we make progress.

Thanks!

[Author]

Posts