map not working and formatting all changed

[Stephen]

Hi,

I have done latest update and your events has gone to crap.

The maps will not display and all the display of the list views inparticular is now horrible.

This events add-on seems very buggy!

Can you help?

[Andras]

Hello Stephen,

I am really sorry you are experiencing this issue. To be able to help you with this and to try to achieve the desired result I would like to ask you for some more information.

Could you possible share some screenshots on how it looked like before the update?

Can you send me a direct link to the page where you are experiencing the issue? (I checked http://www.functionalmovementgroup.com/events/ in list view and map view, and it couldn’t look better.)

Were you updating several plugins and maybe WordPress at the same time? – In this case another plugin could be the cause.

Are you using a child theme?

Did you do any modifications in your parent theme previously? Did you update your parent theme recently? – In this case all your earlier modifications can be lost.

Do you have your Google Maps API keys set up? Here’s a guide how you can do that: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

All these will help us get closer to the root of the problem and to the solution.

Cheers,
Andras

[Andras]

Hi Stephen,

Let me know if you have any news.

Cheers,
Andras

[Stephen]

HI,

I have gone to prior to the last wordpress update when things went to crap.

Now I have got the formatting and maps back, but it oly gives me the option for RSVP to events, not tickets for sale.

I have attached picture below.

Can you help?

[Stephen]

OK I HAVE FOUND THE TICKETS PLUS WAS DEACTIVATED FOR SOME REASON. WHEN I TRY TO REACTIVATE IT GOES TO A BLANK PAGE AND ISNT WORKING?

I HAVE NEVER HAD A PROBLEM WITH A PLUGIN FOR THESE PLUGINS

[Stephen]

Just got a message back from justhost.com our server and apparently according to them: “The plugin event-tickets-plus1 which was crashing the site is now disabled.”

Can you please explain this!

[Andras]

Hello Stephen,

I’m really sorry about this plugin issue. Please hang with me while we solve this.

Our plugins go through thorough testing before each release, however, in some isolated cases it can happen that an update goes wrong. My suspicion is that some files of the Pro plugin didn’t update as expected and got corrupted.

To eliminite the possibility of this, please delete the Pro plugin through your WP Plugins dashboard, and then install a new version. You can download the most recent version from your account at theeventscalendar.com.

Your data is going to be preserved, so you don’t need to be afraid of losing any events or settings. Nonetheless I suggest you do a full backup before doing any updates.

And while you are at it, also update our other plugins as well. We have released a maintenance release last week that solves some minor bugs as well.

Let me know how this goes and we’ll go further if needed. I’ll be here waiting for your reply.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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