Making Tickets not possible. Only RSVP button is showing.

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Home › Forums › Ticket Products › Event Tickets Plus › Making Tickets not possible. Only RSVP button is showing.

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  • November 27, 2017 at 5:08 am #1392282
    Mavaware Technologies
    Participant

    We have the exact same situation.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/making-tickets-not-possible-only-rsvp-is-showing/

    November 27, 2017 at 11:54 pm #1393439
    Geoff B.
    Member

    Good evening and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about this glitch impacting your installation.
    I would love to help you with this topic.

    When something like this happens, after a backup, we typically recommend downgrading our plugings to the latest version you had them at prior to the issue happening.

    I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

     

    For some reason I am not seeing Event Tickets or Event Tickets Plus as plugins available on your install through the system information provided.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Hang in there!

    Geoff B.

    November 28, 2017 at 1:41 am #1393497
    Mavaware Technologies
    Participant

    This reply is private.

    November 28, 2017 at 2:06 am #1393510
    Mavaware Technologies
    Participant

    Hello.
    I’ve just downgrade Event Tickets Plus from 4.6.1.1 to 4.6.1 and the button “+ New Ticket” has appeared again in New Events Page. So the changes on this last update on Event Tickets Plus (from 4.6.1 > 4.6.1.1) need some fix. Can you check this?
    Thanks.

    November 28, 2017 at 3:01 am #1393535
    Mavaware Technologies
    Participant

    Hi
    The downgrade of Event Tickets from 4.6.1.1 to 4.6.1 for the button “+ New Ticket” open the form.

    Thanks.

    November 28, 2017 at 11:46 pm #1394453
    Geoff B.
    Member

    Good evening,

    I am mostly glad you have been able to come up with a temporary workaround that enables you to continue using the plugins.

    On my end however, I have still not been able to reproduce the issue with a similar setup to yours.
    At this point, I will ask a second pair of eyes on our awesome support team to see if I missed something obvious.

    Hang tight as we continue to investigate this.
    Thank you for your patience, I will get back to you with my findings.

    Geoff B.

    December 11, 2017 at 4:25 pm #1403263
    Geoff B.
    Member

    Good evening,

    I apologize for the much belated follow-up message.

    On our end, we have not been able to reproduce the issue in spite of our best efforts.
    Would you mind trying to upgrade to the very latest versions of our plugins to see if that helps ?

    Best regards,

    Geoff B.

    December 11, 2017 at 4:47 pm #1403269
    Mavaware Technologies
    Participant

    Thank you. The problem has been solved with latest versions.

    December 12, 2017 at 7:57 am #1403617
    Geoff B.
    Member

    Good morning,

    I am super stoked to hear that!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

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