Logged in to purchase Issue

[Sky]

I’ve asked about the expected behavior of the redirect after purchase. The redirect should happen automatically after a few seconds, but in case it doesn’t, a link is provided.

How much time are you waiting before clicking the provided link? Can you right click on that link, and copy the url that it is pointing at? I know you said it goes to homepage, but sometimes WordPress will redirect to the homepage if it can’t find the URL. I’d like to see on which end of things the link is not resolving properly.

Thanks,
Sky

[incube8]

Hey there,

So I wait for a good minute and still nothing. most people wont wait even 10 seconds.

Below is a screenshot of what I see after I purchase. When I right-click on that return to merchant button I cant copy but when I left click on it it brings me to this page:
http://catherinedevos.com/success/

which looks like the picture below once I’m there:

[Sky]

Can you verify that you have configured Auto Return and Payment Data Transfer in PayPal? You can read more about this here.

Thanks,

Sky

[incube8]

I have yes:

[Sky]

Thank you for verifying that for me.

I’m going to set up a Paypal sandbox account and try to replicate this issue.

I asked about the “login before purchasing” link, and was told that this was “intentional” for some reason when using Tribe Commerce. This is obviously confusing, and we are looking into the reasoning behind this.

Thank you for your patience, and I will get back to you on the redirection problem after I see if I can reproduce it on my end.

Regards,
Sky

[incube8]

No problem, and thank you so much Sky. I appreciate your time.

[Sky]

This reply is private.

[Sky]

Hello again,

I know you said that you had enabled “Auto Return and Payment Data Transfer” but the screenshot you posted was of the IPN settings. Can you please verify these settings by posting another screenshot?

This is what should be in the screenshot:

Thanks!
Sky

[incube8]

Well look at that! We never went into that section, I only did the IPN.

SO I went to those settings and modified it so it went to http://catherinedevos.com/success/ and turned it on.

I made an order, and it redirected but it didnt give a page to print a ticket and instead gave me this error message:

[Sky]

Did you mean to post a screenshot? Can you share what the error message was?

Thanks,
Sky

[incube8]

Attached below:

After paypal redirects

[Sky]

Thank you for the screenshot. Can you verify that you have enabled Payment Data Transfer in your PayPal settings? This is what lets PayPal communicate the payment status back to your site. If this is not enabled, you would see that error message.

Thanks,
Sky

[incube8]

Okay I just enabled that, and that did the trick. Thank you so much!

[Sky]

Great! I’m happy we got that working for you.

Please let us know if you have any questions or issues in the future.

Take care,
Sky

[Author]

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