Listing Notification

[Sandra]

Customers can post events to the community calendar on our website, but we aren’t getting notifications when someone adds a new event.

Can you help on how to set this up?

Thank you!

[Victor]

Hi Sandra!

Thanks for reaching out to us! Let me help you with that.

You can set up email notifications for when an event is submitted by going to your wp-admin > Events > Settings > Community tab and under Alerts you should enable the Send an email alert when a new event is submitted checkbox.

Below that, you can add the email addresses to be notified.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Sandra]

Victor,

We should be receiving emails when a new listing is submitted, but we weren’t the last time an event listing was submitted. Any suggestions?

Sandra Chaloux
Wellness Hub LLC
Office: 703-542-2171
https://wellnesshubnova.com/
[id:[email protected]]
Your Online Holistic Health Resource
[cid:[email protected]] [cid:[email protected]] [cid:[email protected]] [cid:[email protected]]

[Victor]

Hi Sandra!

I’m sorry for the confusion. So you are not receiving the email when an event is added via the community add form.

Are you receiving other email notifications from your site? If not, this could be due to a problem on the server side of things, so I’d suggest you get in touch with your hosting provider.

If you are receiving other emails from your site, but just not this particular email notification, then it could some sort of conflict.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, this could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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