List view not showing accurate capacity

[mackintoshff_2018]

I entered the short code on the home page and in the listing for this event it is still showing all 50 seats as available for purchase when in fact, there are only 27 remaining
When you view the event page itself it does correctly display the remaining number of tickets at 27.
How can we correct this?

[Jaime Marchwinski]

Hi Lori,

Thanks so much for reaching out!

As a first step, would you mind sharing the exact shortcode that you are using, so that I can do some testing on my end as well.

Does this issue occur for all of your events, or just this one event?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[mackintoshff_2018]

The farm hasn’t opened yet so there are no other tickets that have been purchased to test that option.
I did all of the troubleshooting steps before submitting the ticket with regard to plugins and theme. I have not made any template customizations to the Events Calendar.

Here is the short code I entered on the home page:

[tribe_events view=”list” tribe-bar=”false” featured=true]

I’m not sure what you mean by activating a “Maintenance page” plugin for working on live site.
I am working on a live site and do not have a staging environment.

Please advise, thank you.

[Jaime Marchwinski]

Hi Lori,

Thanks for that information.  I’m not able to replicate this issue at this time, as everything seems to be working as expected from my end.

Do you see the same results if users are logged in vs not logged in to your site?

I would recommend creating a staging site to do all of your testing on:

https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Can you please also enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[mackintoshff_2018]

I have no idea how to do the WP Debug thing. I’ll need some time to sort that out. I have done all of the deactivating of themes and plugins and the problem is still occurring.

[Jaime Marchwinski]

Hi Lori,

Thanks so much for running through that testing.

You can enable debugging by adding the following code to your wp-config.php file:

define('WP_DEBUG', true);

// Don't display errors on the front end, instead...
define('WP_DEBUG_DISPLAY', false);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

Let me know how that goes!

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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