Link not working for Previous Events List page

[KarenMW]

Hello!
I’m a new user to The Events Calendar.
We are wanting to have a link on the home page that goes to the Previous Events List page. I viewed source and copied the link that was on the “Previous Events” button. However all we get is a page with “No Results Found”. Actually we found it interesting that if you are on the Previous Events List page and hit reload or refresh, we get a similar “No Results Found” page.
Any help on this matter would be greatly appreciated!
See on our Home page the sentence directly above “Committees”.
Thanks, KarenMW

[Caroline]

Hi Karen,

Thanks so much for getting in touch! I’m so sorry to hear that you’re having some trouble with your event archives.While we’re not equipped to provide technical support for current plugin users here in our pre-sales forum, we’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[KarenMW]

If we purchase a license, is there a solution to my problem? or would we still have the same problem? (Why would we purchase if the problem is persistent.)
Please check into my original QY, so we can make a decision.
Thanks, KarenMW

[Caroline]

Hi Karen,

Thanks for following up! Would you please take a moment to submit a new post with the details of your problem to our WordPress.org support forum for The Events Calendar? You can access our forum directly at this link:

https://wordpress.org/support/plugin/the-events-calendar

Once we’ve had the opportunity to begin troubleshooting with you, we’ll be better equipped to determine the source of the problem and what steps might need to be taken! You shouldn’t need to upgrade to Events Calendar PRO to resolve this issue, though you’ll always have the option of upgrading later for PRO’s additional features, should you wish to do so. 🙂

Let me know if you should have any other questions or concerns here! Thanks again, and we’ll see you over on WordPress.org!

[KarenMW]

Already have a post on WordPress.org:
https://wordpress.org/support/topic/link-not-working-for-previous-events-list-page/
(am I getting a runaround?)
No responses there.
Is there a solution to our problem even if we purchased Pro version?

[Caroline]

Hi Karen,

Thanks for taking the time to submit your inquiry to us on WordPress.org! Our WordPress.org forums are not monitored on a daily basis, and during periods of high support volume, it may be up to several days before a given thread receives a reply. We appreciate your patience as we work to assist all of our users as quickly as possible! For more information on our support turnaround times and forum procedures, please refer to our sticky post on our WordPress.org forums:

https://wordpress.org/support/topic/read-this-first-welcome-to-the-events-calendar-support-forum/

While I’m unable to give a definitive answer to your inquiry (as we haven’t had the opportunity to complete troubleshooting yet), it’s more likely that the source of your problem is a theme or plugin conflict, and upgrading to Events Calendar PRO will not provide an immediate resolution. You may wish to complete a round of conflict testing on your site while you’re waiting–this testing may help to determine the source of a conflict and can provide useful information for our support team!

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I’m going to go ahead and close this thread out so that our support team can work with you over on WordPress.org. Please don’t hesitate to follow up with us there if you should have any other questions or concerns! Cheers, and thanks again! 🙂

[Author]

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