Link Not working

[Sanjay Ghosh]

Hi,
We’re having problem with the Event Calendar Pro. After updating recurring event, the links added the date after a slash, like this: http://bpcparks.org/event/elements-of-nature-drawing-5/2017-09-06/ and it gives us ‘page not found’ errors. It works if you go to edit mode again and delete the slash from permalink and change the url from, like, “elements-of-nature-drawing-5/2017-09-06/” to “elements-of-nature-drawing-5-2017-09-06/” then it works.
Any helps please?
Thank you.

[Courtney]

Hello Sanjay

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Sanjay Ghosh]

This reply is private.

• This reply was modified 8 years, 8 months ago by Sanjay Ghosh.

[Courtney]

Hi Sanjay

When you disabled all other plugins and used a default theme, did our plugin still produce the same errors?

Could we see for a live example (even if that’s a ‘test event’ in the future)?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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