License Keys used Up By Dev / Staging / Live sites

[theryman]

Hi, We have a paid version of EC Pro and it looks like that comes with 3 license installs.

Right now we have 3 Environments for our site.. Dev / Staging / Live.

The plugin installed in all 3 sites, however we are now getting a message on the Live Site that says:
“There is new version of The Events Calendar PRO available but your license key is out of installs. Learn more or manage your licenses.”

This message doesn’t appear on the Dev site or Staging site.

How can we fix this? It seems like we only have 3 installs.. Also wondering if there is a way to make the Dev / Staging sites not count against the limit.

Please help.

thanks.

[Hunter]

Hello 🙂

Thank you for your purchase and welcome to the premium plugin support forums. I hope your New Year is off to a pleasant start! Please review our Using One License for Live and Dev Sites for more information on working with multiple environments.

Let me know if this helps and have a great evening. Cheers!

[theryman]

Hunter,

This seems to only work with sites that .dev which is not how our setup works.

We have a business license which is good for 3 domains. So I am unsure why we are getting a license message on the 3rd site saying updates cannot be applied.

[Hunter]

Welcome back,

According to the Using One License for Live and Dev Sites Knowledgebase article, .dev is just one of many options to choose from. Regardless, have a look at our Moving Your License Keys and Licenses for Multisites Knowledgebase article and let me know if you’re able to get everything working properly. It’s also best you review our Testing for conflicts guide on the site you’re having issues with to eliminate the potential of a theme and/or plugin conflict.

Thanks and have a great rest of the weekend 🙂

[theryman]

Hunter,

This seem to be an issue with the plugin working on Pantheon WordPress hosting. Their development URLS are:

dev-url.com
test-url.com
live-url.com

Our license is good for 3 installs, and we are using it on those 3 sites.

Have other customers using Pantehon run into this same issue? I’m wondering if the only solution is to upgrade the license, and if so is there an “upgrade” option since we just bought the 3 licenses.

Thanks.

[Hunter]

Happy Monday 🙂

I did some research on the matter and found this thread which has a working solution. Please give it a shot and if you still have issues, we’ll continue investigating for possible solutions.

Thank you and have a great afternoon!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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