license key will not work – please help or refund me

[admin-kg]

On Nov 21st, 2017 I purchased the events calendar pro for $134, and my license key did not work when I tried it a week or so later. I posted here, and no response.

Today I tried again, as the calendar needs to be updated with several recurring events, and the key is still giving me the invalid error message.

I checked my account, and it says I have the product until Nov 21, 2018. The message inside the WordPress plugin says the key is invalid. I bought this to be able to use the add-on over 2 different websites, and this website (lulsuficenter.org) is the only one I have tried the key on.

I posted here 2 months ago, and got NO response. Please help me fix this or give me a refund, since I cannot use the product!!!
Thank you,
Michael & Kay

[Courtney]

Hi Michael

Sorry for the confusion and the delay. I did look for the earlier support ticket you mentioned and could not locate it. https://theeventscalendar.com/support/forums/users/admin-kg/support/topics/. Do you have an email confirming that we received your request for help?

You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[admin-kg]

Thank you – this clears a lot of things up. For some reason, I did not
receive the download link originally. I have now found it and installed in
from my account.

I’m wondering if my original help request was typed then accidentally
deleted (by me) at the time? Anyway, thanks for your help!

[Courtney]

Hi Michael

No worries. I would be super concerned if we got your request and you didn’t get a response.

Glad things are working now.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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