License Key Invalid?

[David]

Hi, I just purchased a license for Events Calendar Pro and plugged in my license key, but am getting an error message that reads, “There is an update available for The Events Calendar: Eventbrite Tickets but your license key is invalid. Visit the Events Calendar website to view your licenses.”

[George]

Hey David,

Thanks for reaching out—I’m not sure why you’re getting this message, but to help me investigate, can you post your site’s System Information to this thread?

Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[David]

Sure, here you go:

Home URL
http://metrochicagoex.wpengine.com
Site URL
http://metrochicagoex.wpengine.com
install keys

tribe-eventbrite = 87f68c5b3d9d77cec6b897a97fb2980ca8d4ed4b

WordPress version
4.5.3
PHP version
5.3.10-1ubuntu3.23
plugins

LayerSlider WP version 5.6.6 by Kreatura Media(https://kreaturamedia.com/)
Advanced Custom Fields version 4.4.8 by Elliot Condon(http://www.elliotcondon.com/)
Contact Form 7 version 4.4.2 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom CSS/JS version 1.0 by becauseinterwebs(http://www.becauseinterwebs.com/)
Disable Visual Editor WYSIWYG version 1.7.0 by Stanislav Mandulov(http://wordpress-themes.pro/)
Fusion Core version 2.0.2 by ThemeFusion(http://theme-fusion.com)
Fusion Builder Custom Post Types and Taxonomies version 2.3 by Amunet(http://www.amunet.biz)
Quform version 1.7.8 by ThemeCatcher(http://www.themecatcher.net)
Page Links To version 2.9.6 by Mark Jaquith(http://coveredwebservices.com/)
CF Page or Post Duplicator version 0.1 Beta by Carlos Fazenda(http://carlosfazenda.com/)
Slider Revolution version 5.2.6 by ThemePunch(http://themepunch.com)
Search & Filter version 1.2.9 by Designs & Code(http://www.designsandcode.com/)
Simple History version 2.7.3 by Pär Thernström(http://simple-history.com/)
TB Testimonials version 1.7.3 by Travis Ballard(http://www.travisballard.com)
The Events Calendar: Eventbrite Tickets version 4.1.2 by Modern Tribe, Inc.(http://m.tri.be/27)
The Events Calendar version 4.2.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
Compress JPEG & PNG images version 2.0.2 by TinyPNG(https://tinypng.com)
WP Posts Pro version 3.1.2 by flippercode(http://www.flippercode.com/)
WP Engine Automated Migration version 1.22 by WP Engine(http://blogvault.net/)

network plugins
–
mu plugins

Force Strong Passwords – WPE Edition version 1.6.4 by Jason Cosper(http://jasoncosper.com)
Stop long comments version 0.0.4 by WPEngine(wpengine.com)
WP Engine System version 2.2.10 by WP Engine

theme
Avada
multisite
–
settings

schema-version = 4.2.3
recurring_events_are_hidden = hidden
previous_ecp_versions =

Array
(
[0] => 0
[1] => 4.1.4
[2] => 4.2
[3] => 4.2.1.1
[4] => 4.2.2
)

latest_ecp_version = 4.2.3
last-update-message = 4.2.2
stylesheetOption = full
tribeEventsTemplate = default
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => day
)

viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 1
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
earliest_date = 2016-06-10 19:00:00
earliest_date_markers =

Array
(
[0] => 1158
)

latest_date = 2016-12-14 14:30:00
latest_date_markers =

Array
(
[0] => 1572
)

WordPress timezone
–
server timezone
UTC
common library dir
/nas/content/live/metrochicagoex/wp-content/plugins/the-events-calendar/common/src/Tribe
common library version

[George]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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