License Key Disappears

[John Ridneour]

Hi,

I’m trying to update but my Events Calendar Pro license key disappears after entering it on the Settings page. I enter the key, it says it’s valid, but if I navigate away and come back, the key is gone. Because of this, I can’t update from the Plugins section.

Any idea on how to get it to actually save in my settings?

Chelsea

• This topic was modified 10 years, 1 month ago by John Ridneour.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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