License Key

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Home › Forums › Ticket Products › Event Tickets Plus › License Key

  • This topic has 19 replies, 2 voices, and was last updated 8 years ago by Martina.
Viewing 15 posts - 1 through 15 (of 21 total)
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  • Author
    Posts
  • May 22, 2018 at 5:04 am #1535897
    Martina
    Participant

    Hello,
    our license key is not valid on the site and we have just purchased the add-on events tickets plus.

    May 22, 2018 at 9:30 am #1536095
    Martina
    Participant

    Hello,
    I need assistance with my license key please.

    May 22, 2018 at 12:59 pm #1536460
    Andras
    Keymaster

    Hi adminmms,

    Thanks for reaching out! I’m sorry to hear about the issues with the license key. We’ll work this out!

    Are you getting an error message when entering the license key? Can you give me more details about the issue? If you can share some screenshots that is even better.

    Cheers,
    Andras

    May 22, 2018 at 1:04 pm #1536469
    Martina
    Participant

    Hi Yes,
    I will send you a screen shot.

    May 22, 2018 at 1:41 pm #1536502
    Martina
    Participant

    screenshot

    May 22, 2018 at 1:41 pm #1536505
    Martina
    Participant

    did you get it?

    May 23, 2018 at 11:31 am #1537305
    Andras
    Keymaster

    Now I did, thanks!

    It looks like that you do not have the Event Tickets Plus plugin activated. Note: for Event Tickets Plus you will also need the free Event Tickets plugin.

    Once you have both installed and activated you will see another license key field with Event Tickets Plus written above it. Something like this: https://cloudup.com/cHYUAUmcvIY

    Let me know how that plays out.

    A.

    May 23, 2018 at 11:48 am #1537315
    Martina
    Participant

    Hi. Both plugins are activated

    May 23, 2018 at 11:50 am #1537316
    Martina
    Participant

    It’s and urgent matter and I need To get this working I order not to lose clients .

    May 23, 2018 at 12:30 pm #1537337
    Andras
    Keymaster

    Could you please share your system information with me in a private reply?

    May 23, 2018 at 12:47 pm #1537344
    Martina
    Participant

    This reply is private.

    May 23, 2018 at 12:58 pm #1537358
    Andras
    Keymaster

    Thanks!

    I don’t see the free Event Tickets plugin in the list, which is needed for Event Tickets Plus to work. (Please note, Event Tickets is different than The Events Calendar.)

    Please download it from the WordPress.org repo (https://wordpress.org/plugins/event-tickets/ ), activate it, and then you should be able to enter the license key for Event Tickets Plus as well.

    A.

    May 24, 2018 at 4:02 am #1537802
    Martina
    Participant

    It says that the plug in is already installed.

    May 24, 2018 at 4:44 am #1537813
    Martina
    Participant

    I have uploaded and received this message

    May 24, 2018 at 10:28 am #1538185
    Martina
    Participant

    Still having an issue , needs to be fixed urgently

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