Licence key not saving

[alan]

Hi

Anyone know why our licence key blanks out on refresh? When i put it in the key it updates but on refresh it disappears and we get a message saying it is missing?

Thanks

Alan

[George]

Sorry to hear this Alan!

I cannot reproduce this problem, so am wondering if you can first share your site’s system information on this thread. Here are instructions for how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will use that information to try and recommend some action steps you can try.

Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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