Good evening JĀ and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the issue you are experiencing.
I would love to help you with this topic.
Unfortunately, the link to the issue similar to the one you are experiencing did not get carried over to this thread. Our apologies for that.
Would you mind providing me with a link to that thread ?
Also, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Best regards,
Geoff B.