Latitude and Longitude fields are present but I cannot input data.

[Curt Hagemeier]

I have a Pro license and I am a possible former customer of time.ly except… I bought this license as my time.ly calendar was experiencing issues and I have no time to play around with fixes as I need to launch yesterday. The also have a latitude and longitiude option that works great but when I try and use the latitude and longitude options for Events Calendar Pro the options are there but the fields are not allowing for input. This is CRITICAL because many of my events are not in the United States and addresses do not fit cleanly into US address fields.

Thoughts,
Curt

[Patricia]

Hey Curt,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

Can you please make sure that you are using this latitude/longitude format to create your Venue coordinates?

You can check the “Using Coordinates” section of this article for further information.

I hope this helps! Let me know if you need anything else in the mean time.

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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