Latest updates problem… now says I need to renew my licence…

[Neil Hogan]

After all of today’s hassle, with your complete failure of an update. Now I cant update to the latest as it says i need to renew my licence (runs until October 2017)…

[Neil Hogan]

Please respond and take action over this problem that YOU created!

[Victor]

Hello Neill!

I’m really sorry you experienced problems updating the plugins. Let me help you with the license issue.

First, please go to Events > Settings > Licenses tab and delete the license for your plugin and save. Then go to https://theeventscalendar.com/license-keys/ and disconnect your license from your site by clicking the “Disconnect Now” link. After this, enter your license back again and see if it solves the issue.

If that does not solve the issue, you can always perform a manual update of the plugin by following this guide > https://theeventscalendar.com/knowledgebase/manual-updates/

I hope that helps you clear the issue. Let us know if it works for you.

Best,
Victor

[Neil Hogan]

First method FAILED… “It looks like you’re using The Events Calendar: WooCommerce Tickets, but the license key is invalid. Please download the latest version from your account.” i now get that message…

Second method…I will loose all my my data? as in all the DAYS spent filling in tickets/events etc? plus all my previous 2 years worth of info…

YOU GUYS NEED TO FIX THIS! My account clearly states that my licence Expires: Oct 25th, 2017… something is wrong on your end…

4 days to get a reply for support is really poor! and for that support to not even offer to fix the problems that exist within you systems is pretty pathetic.

[Victor]

Hi Neil!

I’m sorry you are having that issue. Rest assured we are here to help as much possible to solve this.

First, let me note that it may be 24-48 hours (during the week) before we respond to a post, as it is stated here.

The error you are getting seems to be from our older plugin “WooCommerce Tickets” which we no longer maintain and support and has been replaced by our Event Tickets Plus plugin. I’ve just checked and your license for Event Tickets Plus seems to be valid.

If you want to update from WooCommerce Tickets to Event Tickets Plus, then you should download the latest version of it from your downloads page. But I’d recommend you make a full backup of your site (both database and files) before switching to Event Tickets Plus, just in case something goes wrong.

We also always encourage to set up a dev/staging site where you can test all plugins, themes and WordPress core updates. This will avoid any disruption to the live site in case it happens.

Performing a manual update will not make you loose your events/tickets data, as all that information is stored in the database and you will only be changing the plugin files in this case.

Lastly, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way we can see if there is something wrong with your licenses or your site and let you know.

Please let us know how that goes and if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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