Label Fields Missing

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 26, 2017 at 3:15 am #1326256
    Lynne Leckie
    Participant

    Since updating version 4.5.2, when clicking on the required ticket, the custom label field no longer has a description name. In the previous version, you could set the labels in regards to PC or mobile. But I don’t get anything now any of them

    July 27, 2017 at 11:12 am #1327053
    Patricia
    Member

    Hey Lynne,

    Thank you for reaching out to us!

    Can you please send us a screenshot so we can visualize and try to replicate the issue you are experiencing from our end?

    Regards,

    Patricia

    July 27, 2017 at 11:42 am #1327067
    Lynne Leckie
    Participant

    Hi Patricia

    I now realise the issue is to do with my theme, with the theme I’m using being sydney

    I fully understand that may limit the help you can give, but I would appreciate if you could point me in the right direction.

    I have included two screen shots, one using the 2017 theme which shows the labels, and the sydney theme in which it does not.

    Am I correct in my thinking that prior to the update that the Ticket plus had its own settings and allowed you the option to do changes regarding the labels etc. I did do some changes with that but dont see that option available anymore and is that where the fault lies.

    Regards
    Lynne

    July 27, 2017 at 3:05 pm #1327164
    Lynne Leckie
    Participant

    Further update I know remember that the field setting where nothing to with Event Tickets Plus

    July 28, 2017 at 12:13 am #1327313
    Lynne Leckie
    Participant

    Ok…..

    I was just going to say the issue is resolved without showing how stupid I have been!

    Bu thought it was only fair to say that there was nothing wrong with the latest update.

    Perhaps if I hadn’t played around with the themes colours and made the text white may have helped!

    Sometimes we all dive to deeply

    Regards

    Lynne

    July 28, 2017 at 4:58 am #1327346
    Patricia
    Member

    Hi Lynne,

    Good to know you were able to figure out the cause of the issue you were experiencing. 🙂

    For future reference, if you want to know what was updated in future releases of our plugins, you can check our recent release notes here.

    Let me know if you need anything else or if you have any other questions and I’ll be happy to assist!

    Regards,

    Patricia

    August 19, 2017 at 9:35 am #1337726
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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