Just updated to Event Calendar Pro – Key not working

[ezraacademyct]

Hi! My License Key is not working. I updated to the Pro because my calendar was ending on June 2018. I could not fix that issue. You can see in the pictures If I am on the April calendar May shows up as a clickable link in the right corner, but if I’m on the June calendar July does not show up… Any help?

[Courtney]

Hi Melanie

So sorry for the confusion. To best help troubleshoot this, can you please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us.

I am guessing you may not have installed Events Calendar Pro on your site yet. We sent an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar https://theeventscalendar.com/product/wordpress-events-calendar plugin active as well.

Then get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[ezraacademyct]

Hi Courtney,

Thank you for reaching out. I have checked the box sent to me in my email.

I have downloaded onto my computer. How do I get it onto my website?

Thank you!
Melanie

[ezraacademyct]

I have uploaded the Events Pro. My calendar still ends in June 2018 just like I showed in the pictures. Any way to fix this?

[Courtney]

Hi Melanie

Do you have events created beyond June of 2018?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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