jquery errors breaking display functionality when LOGGED IN

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  • August 17, 2017 at 7:37 am #1336760
    Steve Guy
    Participant

    I’m having some javascript troubles with Event Tickets. This began when I updated “Event Tickets” 4.5.3. When I deactivate “Event Tickets Pro”, the problem presists. This wasn’t the case with version 4.04.

    The plugin will work if I’m NOT signed into WordPress. My developer console highlights numerous jquery reference errors for “events-admin.min.js”.

    The backend dosen’t show the custom fields when selecting the “Request information for each attendee during registration” check box. On the front end, the same thing happens but the page refreshes and fails to show the field set.

    I have the latest version of wordpress (4.8.1) and the latest event calendar plugins. I didn’t switch the theme as it works fine on the front end when I’m logged out.

    • This topic was modified 8 years, 8 months ago by Steve Guy.
    • This topic was modified 8 years, 8 months ago by Steve Guy.
    August 17, 2017 at 7:38 am #1336764
    Steve Guy
    Participant

    This reply is private.

    August 17, 2017 at 9:10 am #1336831
    Steve Guy
    Participant

    I updated the events calendar plugin to 4.5.10.1 as this thread suggested, however the issue and errors presist.

    August 17, 2017 at 10:03 am #1336944
    Nico
    Member

    Hi there Steve,

    Thanks for getting in touch with us and sorry to hear about this issue 🙁

    Reviewing your site information it looks like you are not using SSL on the site, is that correct? The JS issues that the hotfix address are related to the combination of SSL and non-SSL URLs in the WordPress configuration. I think this might be a different problem.

    To start off troubleshooting, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

    Please let me know about the test results,
    Best,
    Nico

    August 18, 2017 at 8:08 am #1337350
    Steve Guy
    Participant

    I downgraded by version of Events Calendar to 4.5.9, but the issue persists. It works when I’m logged out, so it’s not a theme file conflict. This thread here is the same problem I was having.

    August 18, 2017 at 8:10 am #1337352
    Steve Guy
    Participant

    This reply is private.

    August 22, 2017 at 2:01 pm #1338761
    Nico
    Member

    This reply is private.

    September 13, 2017 at 9:36 am #1348682
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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