Jetpack

[Washington Water Trails]

Good morning,

We installed Jetpack and The Events Calendar plugin disappeared. I am trying to re-install it and get the message:

Installation failed: Destination folder already exists.

What to do?

We have been thinking of upgrading…

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

Since you’re using The Events Calendar you can request assistance on the WordPress.org support forum for the affected product. This will also help flag any issues that might be conflicting with Jetpack’s plugin as well.

We are not receiving other conflicting messages like this at this time. Do check in Plugins » Installed Plugins to see if both plugins are still installed and may just need to be activated.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Washington Water Trails]

Thank you – as I mentioned, the the Events plugin is not showing in the plugin list, and won’t re-install.

Please see this link:

https://wordpress.org/support/topic/jetpack-and-the-event-calendar-pro/

[Courtney]

Thanks! We do allocate staff to check in periodically on threads in WordPress.org as we are able. Please do post the issue in https://wordpress.org/support/plugin/the-events-calendar, as well as https://wordpress.org/support/plugin/jetpack. Hopefully a community member or even a support staff for either of our companies will have a helpful reply soon.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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