Javascript error in Events Calendar

[billy sobczyk]

I had a problem getting the “additional attendee information” fields to show up on my sit and contacted the them developers. They in turn saw that there is a javascript error within The Events Calendar: http://lift.d.pr/1bzKP/3PQ38IOo

[Caroline]

Hi there!

I’m sorry to hear you’re having trouble here! Unfortunately, we’re unable to provide support for current users on our pre-sales forum–I hope you’ll consider submitting a post with more details to our support forum on WordPress.org, where our staff would be more than happy to assist you!

https://wordpress.org/support/plugin/the-events-calendar

Thanks much!

[billy sobczyk]

I don’t have an active license. I don’t need an answer or for someone to troubleshoot this with me. I just am not sure how to report bugs other than this. This seems like the type of thing your developers would want to know about. If you would pass it along to them, I’m sure they’d be grateful for the opportunity to improve the product for everyone.

[Caroline]

Hi again!

Thanks for clarifying here–and yes, we’re definitely interested in hearing more about any issues our users might be having with our plugins! Unfortunately, we do need a bit more information to move forward with any user-submitted bug reports, and the WordPress.org forums are the best place to reach us with any technical issues relating to our free plugins! Our pre-sales forums are reserved for those with questions relating to the capabilities of our products, so we aren’t really equipped to address bug reports here.

I would make sure that you’re running the most up-to-date version of The Events Calendar (we just pushed an update yesterday), and if you haven’t already, I encourage you to follow our conflict-testing steps to ensure that you’ve isolated an issue that’s specific to our plugins! If the problem still persists, please do open a thread on WordPress.org so that we can take a look–we definitely want to be on top of any problems that might be affecting our users.

Thanks again!

[Author]

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