Issues with Pro & Community

[Josh]

I am having issues with community options not showing and events not showing since the updates.

[George]

This reply is private.

[Josh]

Hi George,

I have purchased Community and try to activate it, but it won’t activate. It says the folder already exists in directory. Again, this happened in the recent round of upgrades.

Yes, I do have front end submission, but it was working with Community before.

[George]

Hi Josh,

Thanks for some of the elaboration here. Here is what I would recommend doing:

1. Access your site’s wp-content/plugins directory via FTP and delete any folders there that exist for Community Events. This will not erase event data.

2. Deactivate the “Frontend Submissions” plugin on your site.

3. Do a Manual Update of the latest version of Community Events; here are instructions on how to do this → https://theeventscalendar.com/knowledgebase/manual-updates/

4. Activate the newly-installed copy of Community Events.

5. Please leave the “Frontend Submissions” plugin on your site deactivated.

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☝️ With your site in this state, what specific issues arise on your site?

Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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