ISSUES NEW UPDATE PLUGIN

[Mark Metz]

HI After update your plugin some issue on submit events venues showing something missing areas also not there new venue create there also our event categories not showing loading error solve pls our site ruining and user submit events daily basis thanks

[Mark Metz]

and now we have other issue when i submit event its goes to login page your page redriect to login page what happed new plugin my webstie traffic upset pls as soon posssible tell me about this what happed
http://consciousdancer.com/events/community/add not working

[Andras]

Hello Mark,

Thanks for using our plugins and for getting in touch!

I’m really sorry about these issues with our plugins. This looks like a lot of issues so I fully understand you are upset. With all these possibly the best course of action would be rolling back to a previous release of our plugins and wait a bit with the update until the issues are solved.

Also, setting up a staging / testing site would be recommended so that you can test plugin updates there without influencing the traffic on your live site, and only update the live site once you see that everything works as expected.

Now to the issues. I don’t fully understand your sentences due to the lack of any punctuation, but I’ll give it my best shot. If I miss something, then I’d be happy to answer that as well in a followup, once clarified.

 

venues showing something missing areas

I believe this is referring to one of your screenshots. Not quite sure why this would be happening. Please check your venues in the backend (Events > Venues) and see if you have any venues in the list without a title.

 

also our event categories not showing loading error

We are aware of this issue and have a bugticket in our systems. Our developers will get to fixing this soon. I’ll keep you updated.

 

when i submit event its goes to login page your page redriect to login page

If it was working before normally without redirection it should also not redirect now. Do you possibly have any redirection plugin in place or maybe you are limiting event submission to users who are logged in? There is a setting for this under Events > Settings > Community tab > Allow anonymous submissions.

For me to be able to give you better support please share your system information with me with the next post.

Thanks and looking forward to helping you solve this.

Cheers,
Andras

 

[Mark Metz]

its working now i configure myself thanks

[Andras]

You’re very welcome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

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