Issue with The Events Calendar and WPML Multilingual CMS plugin

[tanyazailer]

Hi guys,
We already posted this inside your “free” forum, but we decided to purchase premium support, so you can resolve this issue for us:

Original issue text:
Good day,

We’re using The Events Calendar on our web site http://www.cashflowtallinn.ee for a long time. We had some smaller issues, but we consider this a good plugin.

After last update we have serious issue: Translations of Event’s aren’t connecting for our languages. I’ll describe in details:

When we enter Events:
1) Create new Event in English administration
2) Create translation for Russian language
3) Translations aren’t connected (both exist but not connected)

Our testing environment for this bug:

All plugins are disabled except: The Events Calendar and WPML Multilingual CMS
Theme is set to default: Twenty Sixteen
Note: Our translations are working for Pages, Posts and Other custom Posts, we’re experiencing this bug only with Events section.

What should we do? Please consider this as an important bug, since it affect basic WPML translation functionality.

I can provide you with screenshots and video record of bug with steps explained.

All best,

p.s. Main account is connected to my client (Tanya), I’m working on web site as tech support (Milan), and my email is [email protected] , please add me to CC within responses if possible 🙂

• This topic was modified 10 years ago by tanyazailer.
• This topic was modified 10 years ago by Geoff B..

[Geoff B.]

Good evening Milan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the WPML issues you are experiencing.
I would love to help you with this topic since I’m a big WPML fan myself.

To begin, I have a couple of questions for you:

1. Can you confirm you used the following guide to set up WPML to work with our product ? https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. When you create events, are you using the following way to translate them ?: https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Secondly, could you try changing your WPML URL setting to the ?lang=ru format ?
The reason I am bringing this up is that we currently do not support the format you have in place (/ru) unfortunately.

Have a good week-end,

Geoff B.

[tanyazailer]

Hi,
I did some more testing and this is what I got so far:

1. Yes, I can confirm https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. Yes, I translate events according https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/
3. When I create new event and test it everything is working…

After testing, seems like issue is related specifically to one event http://cashflowtallinn.ee/event/open-cashflow-game-02-apr-2016-2/?lang=en

For some reason, this event from 2nd April is not translatable (our Editor notified this as a bug, I double checked it)… After I try translation it simply doesn’t link En with Ru versions.

These are repeated events, and previous translations were working:

• http://cashflowtallinn.ee/event/open-cashflow-game-12-mar-2016/?lang=en
• http://cashflowtallinn.ee/event/open-cashflow-game-5-mar-2016/?lang=en

Seems like we’re experiencing this issue after large plugin update at 15th March.
If you like username/password for web site to check this out, just tell me which channel to use to provide it.

All best,

[Geoff B.]

Good evening Milan,

Thank you for your answers.
I am glad you could isolate the issue to only one event.

That being said, I would still love to get to the bottom of this and find out why the event in question is not translating properly.

To be able to do so, I will need to be able to reproduce your exact conditions. For that purpose, could you:

1. As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
2. Send me a link to a screenshot of the details of the untranslatable event in question (the “Edit Event” screen) and a similar screenshot of a previous event that worked properly
3. Tell me which is your default language in your WPML setup

Best regards,

Geoff B.

[tanyazailer]

This reply is private.

[tanyazailer]

Hi Geoff,

I’m not 100% sure it’s isolated event. I’m only sure that previous events didn’t have this and that simple event tests don’t have this issue. Maybe complicated events (with lots of code and meta, that our Editor is creating) will have this issue.

1) As you asked I provided sys info as a private reply.
2) I will print 2 screenshots, this is problematic event: http://cashflowtallinn.ee/event/open-cashflow-game-02-apr-2016-2/ , and these are examples of events that worked before:

http://cashflowtallinn.ee/event/open-cashflow-game-26-mar-2016/
http://cashflowtallinn.ee/event/open-cashflow-game-12-mar-2016/

3) Our primary language is English , and Russian and Estonian are secondary languages.

[Geoff B.]

Good evening Milan,

Thank you for providing all the information requested.

I have a couple of observations for you (based on a lot of testing with WPML that I have done recently). Could you:

• Switch to the Different languages in directories option instead of the Language as a parameter option and then proceed to re-save (update your permalinks)
• Deactivate the Event Rocket plugin (which is no longer supported / compatible since version 4.0 of our plugins)

You also might need run the WPML debug tool to reconnect the languages properly (sometimes a post can get corrupted when it comes to language attribution). Go over to WPML ->  Support and look for the debug link.

Let me know how that goes.

Best regards,
Geoff B.

 

[tanyazailer]

Hi Geoff,

I did additional testings and I have some interesting results.
First, problem is now resolved, even for single April 2nd event.

1) Different languages in directories was already turned on
2) I switched off Rocket plugin

After testing of translations everything is working.

3) I switched back Rocket plugin – we need it for our business at this point
4) I deleted Russian translation of April 2nd to try to recreate it

After turning Rocket plugin on everything is still working. Event – April 2nd is translatable.

Conclusion: Seems like translations are working with Rocket plugin (we understand it’s no longer supported), but it seems like it’s not causing issues (at least not at this moment).

It seems like it was isolated event (on one Event), probably more related to WPML than to Events Calendar plugin. 🙂

Anyway, just to point out for other users who might read this, instructions that you provided in previous replies seems like sufficient steps to make this plugin work with WPML which is great! 🙂

Thank you for that,
All best,

[Geoff B.]

Hey Milan,

That’s really awesome to hear and I’m glad it worked out for you.

Thank you so much for being such an active participant in helping us make WPML and the Events Calendar play together better every day.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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