Issue submitting community event

[Todd]

Hello,

Having issue submitting community event. Looks like when someone does they get this screen as shown attached. I know earlier when I message you about this you had me go back to an older version of your software because of an issue. I recently updated your software assuming that you had fixed the issues since it had been about 3 weeks. Is this still an issue and do I need to revert back to the older version?

See here: http://desertcanvas.org/events/community/add

[Cliff]

Hi Todd. Sorry you’re experiencing this.

I noticed a console error at your site when I tried to submit the event: http://cl.ly/06293M2F3f03

Your .htaccess file may be causing this. You’d need to request help from your web host or developer to address such an issue.

If you find .htaccess isn’t the cause, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

Let us know what you find out.

Thanks.

[Todd]

This is not the issue. As I stated before it was not working and then you had me put in your old 3.9 version I believe and then it worked. Now I updated it and it does not work. I do not believe I need to have my developer look into it. I am paying $500 for your software per year. I believe you should look into it to address issue. Do you think that is fair?

Thankyou!

Todd

[Cliff]

Todd, I understand the frustration when a part of your site isn’t working. However, a 403 (Forbidden) error when submitting a Community Events event isn’t a known bug and I cannot replicate the issue.

Therefore, I’d start by investigating your .htaccess file yourself or with your web host or with your developer.

If nothing relevant is found, I’d suggest following our Testing for Conflicts Guide.

I understand this may be inconvenience, but discovering the root cause of the issue is the best way to provide a long-term fix. It might turn out to be one line of your .htaccess file, or it could be a theme or plugin conflict, or it could be something else.

We need to go through the troubleshooting steps to thoroughly assist you. I hope you understand and can provide some actionable information to me as a result of your troubleshooting.

Thank you!

[Todd]

So I submitted the event and I get the message ” Are you sure you want to do this?”

I do not get anything with a 403 error. Where are you getting this?

[Cliff]

Here’s a video of the issue: http://cl.ly/3a3G0v3c2h3w

And 2 frames from that video showing the console error:

• http://cl.ly/0f1L0i1D3X3q
• http://cl.ly/2U17183E3l0A

Here’s a video of my testing site using the latest versions of WordPress, TwentySixteen theme, and Modern Tribe plugins: http://cl.ly/2Q2n0U0Y3M2W (with Community Events anonymous submission with reCAPTCHA)

I hope this helps.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts