Issue adding events

[Corey]

Hello,

I’ve been experiencing issues adding events to my theme, not sure if it’s a compatibility issue or if it’s due to the fact that it is a dev site. I’ve tried following the step-by-step instructions to a T, but have had no luck now. Even purchased the pro version thinking it would help and still no luck. Could a rep please look into this situation for me.

Thanks

[Geoff B.]

Good evening Corey and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while trying to add events to your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would it be possible to have a URL to look at the website in question ?

Have a good weekend,

Geoff B.

[Corey]

Geoff,

Thanks for your response. I tried going through the information provided,
but do not see a “Help” tab underneath the “Events” tab.

Not sure what you meant by the second part, but the URL is:
http://thefamilyinstitute.com/dev2
/

Let me know if you need anything else.

[Geoff B.]

Good evening Corey,

Thank you for writing back.

Based on the fact that you do not have a “Help” tab under “Events” probably means 2 things:

1. You are using an older version of the Events Calendar or the Events Calendar Pro. Your “Help” tab will probably be located under Events -> Settings -> Help
2. You need to make sure you have the latest versions of both the Events Calendar and the Events Calendar Pro installed and activated.
   1. You can grab a copy here: https://theeventscalendar.com/my-account/downloads/ and here: https://wordpress.org/plugins/the-events-calendar/

One thing I am also noticing is that your have an actual page called “Events” (with the http://thefamilyinstitute.com/dev2/events/ slug).

Event though our calendar is not a “real page”, it needs exclusivity of the URL slug defined in Events -> Settings -> General (by default, that slug would be http://thefamilyinstitute.com/dev2/events/).

In other words, unless you change the slug of your page or the one found under Events -> Settings -> General, the calendar will probably not display properly.

Hang in there as we figure this one out together.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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