Is it possible to cancel (doesn't meet needs)

[Patrick Bianconi]

We have been using the Pro version of The Events Calendar and recently have received many requested that Hockey members and their families, coaches, etc. needed the ability to subscribe to feeds. We didn’t realize this was such an important need earlier in the most testing phase and before the teams/members started effectively using it. We will have to switch calendars to meet the requirements of members request.
1) can we export current events and will you refund the lic fee so we can proceed with another calendar?
2) can you suggest a calendar besides Google that offers iCal feed updates so it will sync with iphone/android

Thank you, I’m sorry and I’m hoping you can assist with this. We did make a good effort to setup and start using. Also, we are a non-profit.

[Geoff B.]

Good evening Patrick and welcome back!

Thank you for reaching out to us.

Alas, our plugins refund policy only extends to 30 days after the purchase.

With that in mind, I am curious to know what type of feeds you are referring to exactly ?
Perhaps there is a way for us to help you with that need.

1) can we export current events and will you refund the lic fee so we can proceed with another calendar?

Events can be exported using WordPress built-in export tool.
It can also be exported using RSS feeds https://theeventscalendar.com/knowledgebase/subscribing-calendars-via-rss/

Finally, some people simply use third-party plugins that handle custom post types.

2) can you suggest a calendar besides Google that offers iCal feed updates so it will sync with iphone/android

Although I would love to help you further here, my hands are a bit tied.

Especially provided the fact that we offer that very functionality via our Event Aggregator service: https://theeventscalendar.com/product/event-aggregator/

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Patrick Bianconi]

This reply is private.

• This reply was modified 8 years, 6 months ago by Patrick Bianconi. Reason: Please make all of this support ticket private

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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