Invalid license key

[Grace]

I have just purchased this add-on and each time I copy and paste the code I get the following message.
There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what’s new with version 1.0.

[Andras]

Hello Grace,

Thanks for using our plugins and welcome to the forums!

I’m sorry about your troubles. I might be able to help you with this one.

If I understand correctly, then you purchased Event Tickets Plus (ET+).

Based on the information you gave me I assume you are trying to put in the Event Tickets Plus license key into the Events Aggregator field. That usually gives this message.

Based on this, if you would like to activate ET+, then copy the key into the Event Tickets Plus license key field. Wait until the green success message appears and then hit save. (Note: to be able to use ET+ you will also need the free Event Tickets plugin as well.)

If you wanted to purchase an Event Aggregator license instead but put the wrong product in the basket, let me know and I can exchange it for you.

Cheers,
Andras

[Grace]

Hi,

Thank you for getting back to me.
I have uploaded the event ticket free plugin and I have activated it.
Where do I input the license key? Am I suppose to download something?

Sorry for all the questions.

Grace

[Andras]

No worries about the questions, Grace. Keep them coming, if there are more. 🙂

Event Tickets is a free plugin, you don’t need a license for that.

Event Tickets Plus is a premium extension that extends the functionalities of ET with being able to sell tickets among others.

You have ET installed already, that’s great!

To install ET+ first you need to download the plugin from your account here at theeventscalendar.com. Download the zip file to your computer.

Then on your website dashboard go to Plugins > Add new. There choose ‘Upload’ at the top and you will be able to browse for the zip file, then install it.

After the installation is done you will need to activate ET+ as well. Once activated you will be able to enter the license key under Events > Settings >  Licenses tab

I hope this helps, and I’m here to help should you have more questions. 🙂

Cheers,
Andras

[Grace]

Hi,
Do I then need to connect this to a payment plugin?

[Andras]

Hello Grace,

At the moment if you would like to sell your tickets, that you will need an ecommerce plugin like WooCommerce or Easy Digital Downloads and use one of their payment gateways.

Here are some links to our documentation which can help you get started:

List of all articles for Event Tickets Plus

• https://theeventscalendar.com/knowledgebase/plugin/event-tickets-plus/

Some Specifics to get you started:

• New User Primer: Event Tickets & Event Tickets Plus
• Settings overview: Event Tickets and Event Tickets Plus
• Event Tickets Plus: which ecommerce solution is right for you?
• Tips for configuring your ecommerce plugin
• Making tickets

Let me know if you need further assistance.

Cheers and have a great start of the week,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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