Imports not working on two licenses

[Craig Davidiuk]

I am having the same issue. I have two licenses and neither one will work. A speedy resolve for this would be appreciated. Friday is our busiest and most important day of the week for events.

I have tried multiple events. I have turned off all plugins and tried. I have tried 2017 theme. I have tried assigning a date to the import. Nothing works.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/unable-to-import-events-from-facebook-2/

[Jennifer]

Hi Craig,

I’m sorry that you’re not able to import – Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users. As a result, some Facebook imports that previously worked are not currently possible. Further details can be found here.

We are working on this from our end and should have an update for you soon. I do apologize for the inconvenience this is causing, and thank you for your patience in the meantime. If you have any questions, please let me know.

Thanks,

Jennifer

[Craig Davidiuk]

Your emails and information regarding this issue are quite vague.

Is the blocking of the Facebook Events Agg plugin permanent or temporary?

Launching a status page is the stupidest idea I’ve ever heard of. What exactly is a red circle next to Facebooks status going to tell me?

I do understand that this sucks just as much for you guys but you really need to up your game on the communication side of things. IF the answer is “we don’t have an answer and have no idea when we can get an answer” that is good to know as well.

This isn’t the kind of announcement in which you hide behind an email and then close off all discussion threads on the topic. Your CEO should be doing a video explaining where you are at as a company, outline your efforts to work with Facebook and give us an idea as to whether a resolution is possible or not. Hundreds of thousands of dollars are at stake for the users of this plugin. If it’s permanent I need to find a new job and figure out how to pay rent this month. Thats how important this plugin is to me and thousands of others.

[Jennifer]

Hi Craig,

I completely understand where you’re coming from and the impact that a sudden service interruption like this can have. We are trying to be as transparent as possible in what is currently working and what isn’t…the fact is, this has been changing pretty rapidly, and more changes are expected to be announced in the near future. For this reason, we created a special page in our knowledgebase just for this issue and are posting updates there as they become available.

Regarding the status page, it is not specifically for the Facebook issue; it is meant to notify users if there is a known issue on our end to save you the trouble of having to run through unnecessary troubleshooting steps on your end and also to provide an update when the service is running normally again.

Currently, you should still be able to import events from Facebook where you have indicated that you are interested in the event (or you have confirmed that you are/are not going to attend) from the account that you used to connect Event Aggregator to Facebook. Can you confirm if this is working for you?

As to whether or not this is going to be the permanent situation, we don’t know. This will depend on what Facebook decides to do with their API going forward. Our developers are working hard to do as much as they can to get things running as smoothly as possible. I know that this is not the specific answer that you are looking for, but unfortunately that is all of the information that I have at the moment. As we get more information, we will continue to post it here.

I sincerely apologize for the disruption and would love to provide a better solution for you, but for now, we are doing our best to update our services in response to these changes with as little impact to users as possible. Please don’t hesitate to reach out in the meantime with any questions!

[Craig Davidiuk]

I can’t import any events…interested or not.

This is terrible.

Do you have any updates on this? I’ve invested thousands in these sites over the last two years and they are essentially dead in the water.

[Barry]

Hi Craig,

Facebook have opened up the application process through which service providers like ourselves can seek approval to continue to work with their platform.

Of course, we’ve taken advantage of that but we’re also going to have to wait out on approval and there is currently no indication as to when that will come through (it is in fact possible we will not receive approval, though we remain hopeful).

As soon as we having something solid to share we’ll be sure to update this resource, which Jennifer already linked to.

I apologize for the further delay in responding to you and let me know if you have any more questions at this time.

[Craig Davidiuk]

THANKS for the update!!!!

[Barry]

You’re welcome 🙂

I’m setting the status of this ticket to “resolved” simply because there is little else we can do directly at this time, but it will remain open for the next few weeks in case you do need to reach out about this same problem.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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