Importer Not working properly

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  • January 20, 2016 at 6:41 pm #1059600
    Shelly
    Participant

    The ICal Importer was working properly then I upgrade to WordPress 4.4.1 and now the importer will import events in the past and does not see any in the future. The future events are on the google calendar but yet the importer does not see them. Any help would be appreciated.

    January 21, 2016 at 5:40 am #1059709
    Nico
    Member

    Howdy Shelly,

    Welcome to our support forums and thanks for reaching out to us. I’ll help you figuring out what’s going on here!

    Let me say that we are not hearing issue with WordPress 4.4.1 + iCal importer from other folks and I also run some quick tests and it seems to work fine on my local install as well. This doesn’t mean your issue is not legit of course but we will have to troubleshoot a bit to understand were it’s coming from.

    Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

    It will also be nice to have the feed URL (you can mark your reply as private) so I can test on my side if it’s importing correctly (and we can discard this being an issue with the feed). If you can create a test feed to run another test it will be useful to.

    Last, Can you send me a screenshot of what the importer is finding? Are the past dates you see 01/01/1970?

    Sorry for the many follow-up questions! Hope we can make this right soon,
    Best,
    Nico

    January 21, 2016 at 8:05 am #1059967
    Shelly
    Participant

    This reply is private.

    January 21, 2016 at 8:10 am #1059969
    Shelly
    Participant

    This reply is private.

    January 22, 2016 at 5:53 am #1060307
    Nico
    Member

    Hey Shelly,

    Thanks for reporting back and sorry for the hassle so far! Glad to hear you could import one of them…

    One important thing is the following: if you import an event from a feed and then manually delete it, it won’t be re-imported in the future. Do you think this behavior might be related with the issue you are having?

    We can check if the script is timing out in the server error logs, Can you access them? Maybe you can contact your hosting provider about it?

    Anything you recall doing different this time that worked?

    Please let me know about it,
    Best,
    Nico

    February 19, 2016 at 8:35 am #1078172
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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