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Import Sources grayed out (except for csv file)

  • Topics: 1
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    When I go to import events from my google calendar, I can’t choose google calendar, only the csv file is available to use. Today, I just paid for another year of event aggregator. I need this feature to work.

    Posts: 9778 Topics: 1
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    Good evening Christian and welcome to the Events Calendar Support forum!

    First off, I would like to apologize for the delay answering.
    We are currently experiencing a higher level of requests than usual.

    Please rest assured that we are working hard at correcting this situation.
    We appreciate your patience while we try to normalize things.

    Thank you for reaching out to us.
    I would love to help you with this topic.

    Normally, when you enter Event Aggregator’s license key, the option for Google imports should be made available.

    By the sound of it, it looks like there is unfortunately some type of conflict at play.
    This is usually because of:

    1. A conflict with another plugin
    2. A conflict with your WordPress theme
    3. A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    If the above doesn’t help, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket

    Let me know how that goes.

    Geoff B.

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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