Import not working again

[Francis Ndong]

Hello,

I have a valid licence for event agregator but i can’t import events.
There is no plugin conflict, it’s the brand new installation.
Also i have share my system info with you.

[Tina Stent]

This reply is private.

[Jaime Marchwinski]

Hi Francis,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?<span class=”Apple-converted-space”> </span>

If you don’t see any errors, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know how that goes!

 

Thanks,

Jaime

[Francis Ndong]

This reply is private.

[Jaime Marchwinski]

Hi Francis,

Thanks for providing me with that information.  Has this license ever worked for you, or have you always seen this options greyed out?

It looks like you are not connected to the Event Aggregator server.

Can you check that the Event Aggregator is connected to your current license key? See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!

 

Thanks,

Jaime

[Francis Ndong]

Yes event aggregator is connected to my current license key, i can see the URL of my site on the licencse page.
Yes i have already used this key in the past and it worked well. Also i tried to re-enter the key but it didn’t worked.

[Jaime Marchwinski]

Hi Francis,

Although your other options should work, it’s worth noting here that Facebook imports are currently not working.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

Are you interested in importing through another source instead of Facebook?

In any case, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if that helps!

 

Thanks,

Jaime

[Francis Ndong]

Hello,

The problem is general. I can’t import from any other source (meetup,etc…). On the attached image you can see that my site is not connected to the Event Aggregator server. Also i have already tried the plugin you talking about and it did’t worked.

Regards

[Jaime Marchwinski]

Hi Francis,

Okay, thanks for your explanation.  Have you ever been able to connect to the server with your current license or has this always been an issue?

First, let’s update all of your Events Calendar related plugins to the most recent versions and see if that helps.

If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know how that goes!

 

Thanks,

Jaime

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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