Import issue MT to MT

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  • #1554563
    w. jeffrey
    Participant

    I was able to set up and connect with a couple of my calendars, But some have failed…with the following error:
    There was an error fetching the results from your import: Events could not be imported. The URL provided could be reached and has The Events Calendar REST API enabled, but there was an error while fetching the total number of events

    The sites are almost identical All Events Calendars are Modern Tribe calendars. One of the calendars I’m trying to import is:
    https://hunterscreekcountryclub.com/events/

    Can you help troubleshoot this? Thank you!

    #1555165
    Jeremy
    Keymaster

    Hi Jeffrey,

    Thanks for reaching out to us! I’d be glad to help you 🙂

    I tried to import events from that website but also got the same error message. It’s due to the fact that EA Service needs to know how many events exists matching a criteria: if the source site does not provide that information we cannot pull events from it. This could be due to a communication error between EA service and the source site or due to a custom modification of The Events Calendar REST API that provides a response in a format we can read.

    Does the hunterscreekcountryclub website belong to you as well? Did you do some custom modifications to the calendar?

    Thanks in advance for your reply,

    Cheers,
    Jeremy

    #1555169
    w. jeffrey
    Participant

    Yes the website is mine. No. I did not modify it.

    #1555896
    Jeremy
    Keymaster

    Hi Jeffrey,

    Could you then share with me the System Information of the hunterscreekcountryclub’s website? (you can paste it in your reply and set that reply as “Private”).

    Thanks in advance,
    Jeremy

    #1572758
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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