Import issue

[dexleary]

Hi tehre

[Jaime Marchwinski]

Hi Declan,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[dexleary]

Hi Jamie,

I have clicked on the link and have ticked that box.

Heres the link from google calendar I use.
https://calendar.google.com/calendar/ical/blackwatergaa%40gmail.com/public/basic.ics

I have also attached the event log status with this email.

my website url is :www.blackwater.gaa.ie.

Let me know if you need log in details.

[dexleary]

This reply is private.

[Jaime Marchwinski]

Hi Declan,

Thanks for providing me with that information.

I was able to successfully import the event in the URL provided.  Would you mind elaborating on what the issue is that you are having with your imports?

Also, I’m not seeing any screenshots attached, would you mind re-attaching?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[dexleary]

Hi Jamie,

My apologies in delay in relying to you. Yes the import works correctly but its is supposed to import every day automatically which it dosent, I have to log in and manually import? Not sure why it dosent do it automatically.

[Jaime Marchwinski]

Hi Declan,

Okay, I understand.  Sometimes, the imports don’t work exactly on schedule because of the way that WordPress schedules jobs like this, through something called cron.

To explain: WordPress supports a concept of scheduled events and they can be seen as a sort of regularly occurring background task (a piece of code that, theoretically, runs every 30 mins or at some other interval).

In relation to Event Aggregator, we make use of scheduled events to process imports — however, in the simplest and default case supported by WordPress, they actually are not guaranteed to run at the designated intervals.

If, for example, visitor traffic isn’t fairly constant then they may fail to run (or won’t be triggered often enough to process all the waiting tasks). There’s a pretty good description of this here:

http://www.lucasrolff.com/wordpress/why-wp-cron-sucks

It’s an external link and we don’t necessarily agree with the title of the post, but it does explain things pretty well besides covering a possible solution. Note that many shared web hosts (if that’s what you are using) provide notes in their respective knowledgebases that describes how to set up a ‘real’ cron job in a way that makes sense for their setup, so it could be worth researching that if you want to change how this operates.

Armed with that knowledge, does this sound like a viable hypothesis to you – or have you already configured things to use ‘real’ cron?

If you haven’t, it may be worth looking into this. If for any reason you can’t set up real cron tasks and need to rely on WordPress’s implementation, that would also be good to know.

What you can try is setting up a real cron job instead of the WordPress cron. Your hosting provider should be able to help you with this.

These articles might also be helpful:

• https://tommcfarlin.com/wordpress-cron-jobs/
• https://www.siteground.com/tutorials/wordpress/setup-cron-job.htm

You can also explore how cron is working for you by installing a third-party plugin like WP Crontrol.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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