Hi Shaun,
Thanks for reaching out to us! I’d be happy to help you 🙂
Is your Eventbrite account under eventbrite.com or are you under another country locale, like eventbrite.ca?
When using a different locale, you will need to install the following extension >Â https://theeventscalendar.com/extensions/eventbrite-additional-options/Â Once installed and activated, a new set of options will be available.
You’ll have to navigate to your WP Admin > Events > Settings > Imports tab, then select the correct Eventbrite Locale and click “Save Changes”.
Once that’s done, you should be able to connect to your Eventbrite account.
Please let me know about it.
Cheers,
Jeremy