Import Error

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  • March 31, 2017 at 11:03 am #1262751
    Brenda
    Participant

    Hello,
    I am getting error messages when I try to import events using the event aggregator.

    For a Facebook import, I receive this: “Events cannot be imported because we received an error from Facebook”
    Ics import, I receive: “Your preview doesn’t have any records to import.”

    April 1, 2017 at 12:30 am #1262945
    Hunter
    Moderator

    Mind sharing links to both links you’re attempting to import events from? Please visit Events > Imports > New Import and fill in the screen as you’ve been doing thus far, then take a screenshot. Next, visit your Events > Settings > Imports screen.

    I’ll also need you to review our Testing for conflicts guide so we can eliminate the potential of a theme and/or plugin conflict. Please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page and in your error log as you try to reproduce the conflict.

    I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

    Keep me posted and have a great weekend ahead. Cheers!

    April 4, 2017 at 11:44 am #1264321
    Brenda
    Participant

    Here is a screenshot of the error that I am receiving.

    April 4, 2017 at 9:21 pm #1264631
    Hunter
    Moderator

    Hello,

    I attempted to import the event from Facebook and was able to do so with no problems. Please see screenshots below:

    I’d start by ensuring your plugins are up-to-date and re-reviewing the Testing for conflicts guide (with WP_DEBUG/WP_DEBUG_LOG set to “true” on your wp-config.php file) to see if you can identify the source of conflict.

    Let me know what you find out and best of luck. Cheers!

    April 6, 2017 at 9:09 am #1265952
    Barry
    Member

    Hi Brenda – just a note that I’m happy to assist further if needs be 🙂

    April 28, 2017 at 9:35 am #1275867
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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