Immediate Help Needed – Tickets have disappeared

[austinwaldo]

Hello,

http://www.austinschooloffurniture.com/classes

The tickets have disappeared from our class pages. We have been selling tickets the last couple days but now student ca not add a ticket to their cart. The ticket should be above the event details. Please help.

Austin

[austinwaldo]

I have been working on this all day and could really use some help.

Thank you
Austin

[austinwaldo]

Resolved – I ended up having to set up a staging server and individually rollback every plugin to the previous version to locate the issue. Turns out it was the Events Ticket Plus plugin itself.

Please let me know when you have time to look at it. Otherwise, I don’t plan to update the plugin again.

[Victor]

Hi Austin!

I’m sorry to hear that you are having that issue.

It’s good to know you could roll back to make the tickets show up again. Let me help you find the source of the conflict.

I’m not able to reproduce the same on my end, so it seems like there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our <u>Testing for Conflicts guide</u> and see if you can reproduce the same issue under default conditions.

Your staging site is the best place to perform this tests as it will allow you to test things out without disrupting the live site.

Let us know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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