I will not be renewing my license

[Jerald Whisenhunt]

It pains me to say this, because I have been for the most part satisfied with Events calendar until your latest round of updates, but your recent updates to your plugin have affected disqus/site comments on both of my WordPress sites. It has got to be an issue with your plugin, because both sites use radically different themes and the issue persists even when I’m using the default WordPress commenting system. I have tried to alert you to these issues and to obtain the support I thought I had paid for, but to date I’ve gotten a lot of “fix it yourself” kind of solutions. To be frank, if I knew how to fix it myself, I wouldn’t be paying you.

If you want to keep my business, I suggest you work with me toward a solution. If not, I hate that it didn’t work out. And no, I’m not interested in you quoting chapter and verse of my user agreement explaining to me how it’s not your problem, so save your breath. If that’s how you feel about your customers, then you obviously don’t need my business.

If you want to call and chat about this, my number is ****. I’m uninterested in continuing to discuss this matter via a support thread since it obviously isn’t getting me anywhere. If you care about my business, you will call. If not, I’ll know where we stand.

***removed number as this is public

[Geoff B.]

Good evening Jerald and welcome back!

Thank you for taking the time to write to us.

I am sorry to hear about the subpar experience you have gone through so far.
Please know that nothing could be further from our intentions.

Although I can totally understand how frustrating that must be, I am wondering if you had the chance to read my colleague Geoff’s reply on this very topic: https://theeventscalendar.com/support/forums/topic/events-calendar-is-conflicting-with-my-disqus-plug-in/#post-1226156

In other words, perhaps our intention was miscommunicated.

What Geoff was saying is that we can often get to the bottom of such issues through a collaborative effort with our awesome customers.

I believe this is probably where we fell short of your expectations.

I realize being fully involved in the troubleshooting can be cumbersome, but we have found it to be the best and fastest way to get to the bottom of different issues while dealing with thousands of different website configurations.

In the end, we do share the same goal as you: try to fix issues our users might encounter as quickly as possible to the best of our abilities.

your recent updates to your plugin have affected disqus/site comments on both of my WordPress sites

There were indeed issues with comments in one of our earlier releases.
We apologize for the inconvenience this might have caused.

The good news is that we worked hard at coming up with a fix and that fixed several version ago.

This means that we no longer have any report of issues with the commenting system, as long as your plugins have been updated to their latest version:

1. the Events Calendar 4.4.3
2. the Events Calendar 4.4.3
3. Community Events 4.4.2

In other words, based on your system information, I believe that simply upgrading your plugins (which are all several versions behind) should fix that issue.

I would gladly help you with that process if you want me to.

In the odd chance that would not work, I am pretty sure some teamwork troubleshooting should allow us to find the cause of the issue.

If you want to keep my business, I suggest you work with me toward a solution. If not, I hate that it didn’t work out. And no, I’m not interested in you quoting chapter and verse of my user agreement explaining to me how it’s not your problem, so save your breath. If that’s how you feel about your customers, then you obviously don’t need my business.

If you want to call and chat about this, my number is 404-542-2562. I’m uninterested in continuing to discuss this matter via a support thread since it obviously isn’t getting me anywhere. If you care about my business, you will call. If not, I’ll know where we stand.

I am truly sorry things have gotten to such a point Jerald.
Once again, we truly do want to provide solutions for you (as I just demonstrated)

I will escalate this ticket to our management team as I am afraid the only thing I am able to do (reply via a support thread) is not an acceptable solution.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Jerald Whisenhunt]

This reply is private.

[Brian]

We were able to find out the issue is an update not showing.

Once the plugin has been updated it appears to have fixed the issue.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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