I Purchased the pro key but key does not work.

[John]

I have been using free version for over a year. I purchased the pro version today but when I go to settings it says key is invalid.

This is the error it gives me: “There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.”

I have tried to reenter it several times but it gives the same error.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the challenges you have faced after purchasing Pro.
I would love to help you with this topic.

By the sound of it, I believe you will need to first download the Events Calendar Pro and install it on top of the Events Calendar free.

Once activated, you should get a spot to enter your Pro license key. Currently, there is only one for Event Aggregator on your install, hence the message.

I would recommend reading the following to guide you through this: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

[John]

Thank You I will try this. Will it wipe any current events I have on the site?

[Geoff B.]

Good evening John,

Thank you for writing back.
You can do this procedure without worrying.

This will have no impact on the events you have already entered.

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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