I purchased a new license instead of renewing my license

[Kara]

Our license expired and when I click from website it took me to a page where I purchased the license. Unfortunately I see now that my license to renew was already in my cart.

What can be done? Can I get a refund?

[Geoff B.]

Good evening Kara and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the confusion regarding your renewal.
I would love to help you with this topic.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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