I just purchased Pro and I get the message that my "Key is inactive"

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  • #1432812
    jcking33
    Participant

    As soon as I downloaded, I get the message that says my key is inactive. I see the new License code on my customer page. Please help

    #1434091

    Hi Charlie,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Can you also check that the Events Calendar PRO is connected to your current license key? See My Account » Licenses to find your current key.

    You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

    Let me know how it goes!

     

    Thanks,

    Jaime

    #1434092

    Hi Charlie,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Can you also check that the Events Calendar PRO is connected to your current license key? See My Account » Licenses to find your current key.

    You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

    Let me know how it goes!

     

    Thanks,

    Jaime

    #1453039
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 4 posts - 1 through 4 (of 4 total)
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