http 500 error

[icslowellcom]

just upgraded to version 4.2 and now I get an http 500 error when clicking on calendar on my site icslowell.com I’ve attached the screenshot privately.

This behavior started happening after events calendar and events calendar pro upgrade to version 4.2

[icslowellcom]

This reply is private.

[Geoff B.]

Good evening Richard and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your site crashing with a 500 error after the update! That’s terrible.
I would love to help you with this topic and hopefully we can fix this quickly!

Typically error 500 messages are caused by a corrupted .htaccess file

It is possible that something went wrong with that file at the same time as you updated.

The first thing I would try is to re-save your permalinks after any update if you can still access WordPress’ backend.

Secondly, if that still does not work, you might want to try to temporarily use the default WordPress .htaccess file and see how that goes: https://codex.wordpress.org/htaccess

As an additional troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes.

Best regards,
Geoff B.

[icslowellcom]

This reply is private.

[icslowellcom]

This reply is private.

[Geoff B.]

Good evening Richard,

Thank you for trying out these steps.

Based on what you are telling me (and without the complete system information), I think the issue might be stemming from your WordPress version.
There have been reports of error 500 messages being generated with older version of WordPress ( < 4.3 )

If you are able to send me the complete content (including the scroll down part) of the system information page when you get a chance, I would like to look at its details to confirm.

So in short this leaves you with a few viable options. All of which would require a backup of your Database beforehand to ensure you can go back to in case of unforeseen issues.
Ideally, it would be better to perform these tests in a staging/test environment.

You could:

1. Upgrade to a more recent version of WordPress (4.3 and up)
2. Roll back to the previous version of our plugins (4.1.4) by
   1. Downloading the previous version of Pro from your downloads page: https://theeventscalendar.com/my-account/downloads/
   2. Getting the previous version of our free plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

Let me know how that goes.

Best regards,
Geoff B.

[icslowellcom]

This reply is private.

[icslowellcom]

This reply is private.

[Geoff B.]

Good evening Richard,

Thank you for writing back.

Based on the complete system information, my earlier recommendations of solutions still stand.

However, since you are using Canvas, there is something else you could try that would be worth a shot.

Could you go to Events -> Settings -> Display  and change the value of the the Events template and hit save to see if that helps ?

Let me know what solution you decide on and if you need assistance in that process.

Best regards,

Geoff B.

[icslowellcom]

This reply is private.

[icslowellcom]

This reply is private.

[Geoff B.]

Good evening Richard,

Thank you for writing back.

I am glad that you managed to get things working again for you. Kudos!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

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