How do I activate my new license?

[Rodger]

I am not an expert here. I inherited the responsibilities and recently found out that I needed to renew our license. I went through the process and have received confirmation that the license is renewed. However, when I view the plug-ins in WordPress, I see the message that the license is expired and now I have lost ALL my events on my site! How does the new license get identified to WordPress on my site?

[Jennifer]

Hi John,

I’m sorry you’re having so much trouble getting the license updated!

Can you please follow these instructions to add the new license keys to your site? Once you have the new keys in there, you will be able to update Events Calendar Pro automatically. However, the license should not affect the events that are already on your site. As long as The Events Calendar is activated, you should see events you had before changing the license. If TEC is active and you still don’t see your events, can you please share your system information with me?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts